Most fitness and wellness providers treat a cancelled class as a logistics problem. Something came up, so you find cover, or you send an apology email, and you move on. At IQ Lifestyle, we treat it differently — because the damage a cancellation does isn't solved by having a good substitute. It's solved by making sure the cancellation never happens in the first place. A cover list solves the wrong problem Having a solid list of backup instructors is good practice. But it quie